1. SCOPE
The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter "customer").
A consumer is a natural person who has a business relationship with TWIN VENTURES GmbH maintains business relationships that cannot be attributed to their commercial or independent professional activity. Orders in quantities that are not usual for households may be rejected without justification.
TWIN VENTURES GmbH reserves the right to change these terms and conditions at any time. The version of these terms and conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Customer conditions that conflict with or deviate from these terms and conditions will not be recognized.
The operator of this website is TWIN VENTURES GmbH.
2. INFORMATION ON THIS WEBSITE
TWIN VENTURES GmbH contains information about products and services. Price and product range changes as well as technical changes are reserved. All information on www.twinventures.ch (product descriptions, images, illustrations, films, technical specifications, accessory relationships and other information) are for illustration purposes and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. TWIN VENTURES GmbH endeavours to provide all information on this website correctly, completely, up-to-date and clearly arranged, but TWIN VENTURES GmbH neither expressly nor implicitly provide any warranty for this.
All offers on this website are subject to change and are not to be understood as binding offers.
TWIN VENTURES GmbH cannot guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times is without guarantee and can change at any time and without notice.
3. PRIZES
The on The sales prices stated by TWIN VENTURES GmbH represent final prices and, unless otherwise stated, include statutory value added tax and any other statutory fees such as advance recycling fees (VRG) or copyright fees for electronic devices. The prices are net and in Swiss francs (CHF).
Unless otherwise stated, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors and misprints are reserved, in particular TWIN VENTURES GmbH reserves the right to make price changes at any time and without prior notice. The sales prices do not include any consulting or support services.
4. CONCLUSION OF CONTRACT
The products and prices on this website are non-binding offers.
By placing an order via this website, including acceptance of these Terms and Conditions, the customer makes a legally binding offer to conclude a contract. TWIN VENTURES GmbH will then send an automatic order confirmation by email, which confirms that the customer’s offer has been received by TWIN VENTURES GmbH has received the order. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as TWIN VENTURES GmbH will send an acceptance declaration by email confirming the dispatch of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, TWIN VENTURES GmbH is entitled not to accept or execute the order or to only accept it in part. In such a case, TWIN VENTURES GmbH will inform the customer by email. If the customer’s payment has already been TWIN VENTURES GmbH, the payment will be refunded to the customer. If no payment has been made, the customer is released from the obligation to pay.
5. PAYMENT OPTIONS AND RESERVATION OF TITLE
The customer has access to the payment options specified during the ordering process.
TWIN VENTURES GmbH reserves the right to exclude customers from certain payment options or to insist on payment in advance without giving reasons.
If the customer defaults on payment, TWIN VENTURES GmbH may charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of DreamyDeko until full payment has been made.
6. DELIVERY, INSPECTION OBLIGATION, DEFECTS AND RETURN
Deliveries will be sent by post or courier service to the address indicated by the customer in the order.
TWIN VENTURES GmbH endeavours to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. TWIN VENTURES GmbH is entitled to make partial deliveries. In this case, the customer will only be charged the shipping costs once.
The dispatch of the invoice, if delivery against invoice is offered, will be carried out at the discretion of TWIN VENTURES GmbH by email or post.
If the delivery cannot be delivered or the customer refuses to accept the delivery, TWIN VENTURES GmbH may terminate the contract after sending a notification by email to the customer and after observing a reasonable grace period and invoice the costs for the effort.
The customer is obliged to inspect the delivered goods immediately after receipt of the delivery and to report any defects for which TWIN VENTURES GmbH guarantees to give immediate written notice by letter or email to the address in the imprint.
Returns to TWIN VENTURES GmbH are at the customer's expense and risk. The customer must return the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to TWIN VENTURES GmbH return address specified in the imprint.
If the test reveals TWIN VENTURES GmbH that the goods do not have any detectable defects or that they are not covered by the manufacturer's warranty, TWIN VENTURES GmbH will charge the customer for the costs, return shipment or possible disposal.
Please note that the right of withdrawal does not apply to the following products:
1. Products that are marked with a discount in the online shop.
2. Personalized products.
3. Products for which return is not permitted for hygiene reasons.
Returns without our prior written consent or of products that fall under the above exceptions will not be refunded. If the returned products meet the above criteria and we have given our written consent, the purchase price will be refunded within 30 days of us receiving the returned goods.
If you cancel this contract, you must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You must provide us with proof of dispatch (e.g. by means of a shipping receipt or a tracking link).
Please note that returning the goods is your responsibility until we receive them. We therefore recommend using an insured shipping service with tracking to avoid any potential confusion or loss.
Please note that we can demand compensation for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. In particular, the absence of the original packaging can lead to a loss of value which we can calculate at up to 30% of the value of the goods.
7. RIGHT OF WITHDRAWAL
The customer is granted a right of withdrawal within 14 calendar days after receipt of the goods. This period is deemed to have been met if the customer sends the written withdrawal by email or letter (address as per imprint) within the period to TWIN VENTURES GmbH sends. The cancellation is only valid in case of defects, see point 6.
The exercise of the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to TWIN VENTURES GmbH return address specified in the imprint. Returns to TWIN VENTURES GmbH are carried out at the expense and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days, provided TWIN VENTURES GmbH has already received the goods back or the customer can provide proof of shipment.
TWIN VENTURES GmbH reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss in value from the purchase price already paid or to invoice the customer.
No right of withdrawal is granted in the following cases:
- If the contract has an element of chance, in particular because the price is subject to fluctuations over which the supplier has no control;
- If the contract concerns a movable item which, due to its nature, is not suitable for return or is liable to spoil quickly;
- If the contract concerns a movable item which is manufactured according to the customer's specifications or is clearly tailored to personal needs;
- If the contract concerns digital content and this content is not made available on a fixed medium or if the contract is to be fully performed immediately by both parties;
- If the contract concerns a service and the contract is to be fully performed by the provider with the prior express consent of the customer before the withdrawal period has expired.
- In the areas of accommodation, transport, food and drink delivery and leisure activities, where the provider undertakes, at the time of conclusion of the contract, to provide the services at a specific time or within a precisely specified period.
8. WARRANTY
TWIN VENTURES GmbH endeavours to deliver goods of impeccable quality. In the case of defects reported in a timely manner, TWIN VENTURES GmbH guarantees the freedom from defects and functionality of the item purchased by the customer during the statutory warranty period of usually two years from the delivery date. It is at the discretion of TWIN VENTURES GmbH undertakes to fulfill the warranty by means of free repair, equivalent replacement or by refunding the purchase price. Further warranty rights are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that are due to external circumstances. The warranty also does not cover consumables and wearing parts (e.g. batteries, rechargeable batteries, etc.).
TWIN VENTURES GmbH is unable to provide any assurances or guarantees for the timeliness, completeness and correctness of the data or for the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by TWIN VENTURES GmbH.
9. LIABILITY
TWIN VENTURES GmbH excludes any liability, regardless of its legal basis, as well as claims for damages against TWIN VENTURES GmbH and against any auxiliary persons and vicarious agents. In particular, TWIN VENTURES GmbH is not liable for indirect damages and consequential damages, lost profits or other personal injuries, property damage and purely financial losses of the customer. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved.
TWIN VENTURES GmbH uses hyperlinks solely to simplify the customer’s access to other web offerings. TWIN VENTURES GmbH cannot know the content of these web offers in detail, nor can it assume liability or other responsibility for the content of these websites.
10. DATA PROTECTION
TWIN VENTURES GmbH may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners (logistics partners) or other third parties.
The data protection provisions can be viewed in detail under the following link: Data protection .
11. INVALIDITY OF PARTITION
Should individual provisions of these General Terms and Conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
12. OTHER PROVISIONS
TWIN VENTURES GmbH expressly reserves the right to change these General Terms and Conditions at any time and to put them into effect without notice.
In the event of disputes, Swiss substantive law shall apply exclusively, excluding conflict of law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
Place of jurisdiction is 8416 Flaach von TWIN VENTURES GmbH or the place of residence of the consumer .
13. CONTACT
If you have any questions about these Terms and Conditions, please contact: Imprint
Modification date: August 9, 2024